wissel.net

Usability - Productivity - Business - The web - Singapore & Twins

What happens when you blame Domino for not working and I review your setup?

And I find: borked DNS, wrong IP entries, messed up replication settings, broken cluster setups. And I don't find: a proper disk setup, activity trends, Domino Domain Monitoring, DCT and network management. Well then I go through a little metamorphosis
And you wanted to blame Domino

Skipping Option Declare in LotusScript has pretty much the same effect.
Update (thx Nathan for reminding): Engineers that have the skills but stop at 80% and/or are in problem denial trigger that too

Posted by Stephan H Wissel on 19 March 2011 | Comments (6) | categories: After hours

Comments

posted by Nathan T. Freeman on Sunday 20 March 2011 AD:
"Borked DNS, wrong IP entries"

I'll give you these two.

"messed up replication settings, broken cluster setups."

How were they messed up and broken? Did DCT report that? Did the Admin client?

"a proper disk setup, activity trends, Domino Domain Monitoring, DCT and network management"

Why is DCT something you have to set up? Once you do, where is the "yes fix it" button? Why can't I run Domino in a self-healing mode? All the tools are there, it's just that you have to set them up yourself. Why? They should just be installed and configured along with a point release.

If you're gonna get mad, get mad at the engineers who keep stopping at 90%. Don't blame the customer for perceiving something as optional when it ought to be mandatory.
posted by Stephan H. Wissel on Sunday 20 March 2011 AD:
@Nathan: forgot to mention: installation by a *premium* BP and borked entries manual changed from reasonable default entries (ever seen a connection document with destination 127.0.0.1 in the Domino directory)
stw
posted by Ray Davies on Sunday 20 March 2011 AD:
I can sooo relate to this! Good one Stephan.
posted by Nathan T. Freeman on Monday 21 March 2011 AD:
"ever seen a connection document with destination 127.0.0.1"

Yes. In my personal address book connecting to the server on my machine. You saw this at Lotusphere.
posted by Darren Duke on Monday 21 March 2011 AD:
Any who exactly "bestowed" the title "Premium" to said BP? Why IBM did due to the BP's IBM net new revenue. Don't ever make the mistake that partner level equates to skill level.

Two sales certs and a tech cert. Hum.

And if DCT is gonna tell me to delete all view indexes then please don't automate the fixes.
posted by Keith Brooks on Tuesday 22 March 2011 AD:
Just this morning had a similar issue. Notes mail was fine, Sametime and Traveler were dead. Worked fine yesterday.
Turns out a UPS is dying and a power surge caused the DC box to reboot...but no one else.
Domino was down to them but it wasn't in reality.
If it wasn't so tied into everything, we would not hear about it half the time.