Netgear Support Hell - Part 2

Matthew 6:3 states " do not let your left hand know what your right hand is doing " and Netgear's support seems to have incorporated that. They only confuse " But when you give to the needy" with " But when you organise your customer care". While Chirpa from the ReadyNAS forum tries to help and confirms 5 years of warranty, other parts of Netgear think differently. I got a reply from Netgear this evening (to be fair: they sent it before lunch, but I was in the air then) stating that all information given by helpdesk is wrong: the companies stated as distributors are no longer distributing Netgear and the warranty supposedly is expired already (interesting fact: 5 years ago there was no ReadyNAS NV+). The online registration website of Netgear clearly states 17 Dec 2012 as expiration date of the unit

(And they can't type my name. How hard is copy and paste?). So we struggle on a little bit. Stay tuned.
Update: Salvation