Finally some service.
Friday afternoon at the D&B SME conference I meet a SingNet marketing representative and shared my little story. She was shell shocked and promised to investigate. Since I wouldn't expect any reply before Monday I decided to give the help desk another shot on Saturday morning. What a different experience. OK first I had to wait 15 minutes in the phone queue (My guess is that phone queues are the reason why speaker phones have been invented <g>). The support representative was friendly, very apologetic about the massive delay and, best of all, very competent.
She immediately suggested to give me the modem parameters, so I could check. And it turned out, that the default settings don't match the SingNet settings (anymore I would say). So I'm back online. For reference here are the SingNet ADSL settings:
Of course you might want to consider using 208.67.222.222 & 208.67.220.220 for DNS as suggested by OpenDNS
She immediately suggested to give me the modem parameters, so I could check. And it turned out, that the default settings don't match the SingNet settings (anymore I would say). So I'm back online. For reference here are the SingNet ADSL settings:
- Encoding: PPPoE
- Encapsulation: LLC
- VPI: 0 (Linksys default/auto is 8)
- VCI: 100 (Linksys default/auto is 35)
- DNS: 165.21.83.88 & 165.21.100.88
Of course you might want to consider using 208.67.222.222 & 208.67.220.220 for DNS as suggested by OpenDNS
Posted by Stephan H Wissel on 13 April 2007 | Comments (2) | categories: Buying Broadband
