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Nupgrade 3 - Lesson learned

I'm converting a customer to Lotus Notes. When transfering the local Outlook data I hit the wall with one machine. It only would import data from an old PST file but not the main file.
Investigating a little bit I found out, that the old file once was the primary local store and had also a "Personal Folders" folder and structure.
Once this file was removed the nupgrade process would run nicely converting all the 1.5 GB into Lotus Notes. So lesson learned: make sure there is only one "Personal Folders". I wonder if it is the name or some internal id nupgrade is using. Another can of worm has been opened and I'm stuck there: I tried to create a new Outlook profile with Lotus Notes as provider. It recognizes the DLL (nwnsp32.dll) correctly but terminates with (funny) error messages: When I try to create a profile with Lotus Notes: "A service provider could not be loaded. Contact your administrator"; when I try to add Lotus Notes Mail as a service and click on properties: "The action could not be completed. The action could not be completed." (Yes twice!).
Googeling for the problem makes me shiver, since it seems one of the hard to track down multi vendor semi standard mapi issues.
Any takers?

Posted by on 31 May 2005 | Comments (2) | categories: IBM Notes Lotus Notes


  1. posted by pam on Wednesday 17 May 2006 AD:
    Did you get an answer to this problem? I have the same problem
    "The action could not be completed".
  2. posted by MAR on Thursday 15 June 2006 AD:
    Did anyone ever find the answer to this?